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Decryption stuck; conflicting status from PGP Desktop; confounded user!!

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I need a solution

Simply put, I don't know what to do from here.  I just installed PGP and it didn't go right.  Our server has two internal drives, each divided into two partitions.  The second is a mirror of the first and is refreshed from the primary drive each night.

I installed PGP version 10.0.0 and encrypted the primary drive; only   Once encrypted we decided to decrypt the drive for some unknown reason.  That started a cascade of problems.

The decryption seemed to take forever (24+ hrs) and finally froze the computer.  Unable to do a normal shutdown or restart I did a hard boot.  PGP does ask for the password for the disk.  The PGP window opens to report conflicting information:

  • It says both partitions are “not encrypted”
  • The “Decryption Progress” bar shows only 1/3 complete, and the stats say: “29.35% encrypted – 68.3 of 232.9Gb remains encrypted – Less than a minute remaining”
  • The “STOP” button in the upper left is available and clicking that yields the “Pause”/ “Cancel” choices.  When I click “Pause” nothing happens.  The “Stop” button remains present.

Sorry for the low res-image; it's the best I could upload.

PGP.JPG


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