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SEP Clients Installation Failing with Application and Device Control Policy

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I need a solution

Hi All,

I am facing an issue that when we try to install the latest version of the SEP client which was released after the latest vulnerability was discovered in the first week of August. When we try to upgrade the client, it works fine on all those who do not have the application and device control policy enabled.

On any clients that have the Application and Device Control Policy the client fails to install with the below error message: Error 1404. Could not delete key \SYSTEM\CurrentControlSet\Services\WGX. Verify that you have sufficient access to that key, or contact your support personnel.

 

Also, on the SEPM, this is how the client status looks like:

Untitled.png


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