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SEP Manager says updates work, but clients not updating

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I need a solution

Hello,

I have a server 2008 R2 64 and 12.1.4100.4126, I download def from http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sep

Rename *.zip *.jdb, put into C:\Program Files(x86), Symantec, Symantec Endpoint Protection Manager, Data, Inbox, Content, Incoming

I push to clients

a.  Symantec Endpoint Protection Manager
b.  Clients
c.  Under Default Group, Clients tab
e.  Under Task, Add a Client
d.  New Package Deployment
e.  Install Feature Sets: Virus and Spyware Only
f.  Install Settings: Virus and Spyware Only
g.  Content Options: All Content (Recommended)
h.  Remote Push
i.  Browse Network
j.  Add Desktops and Server
k.  Next, push

Under Default Group, Clients, the 'Virus Definitions' show current, but at client themselves tha are outdated until I reboot server and desktop clients.

Speaking to Symantec Support, they say I do not have to reboot as long as Policy Serial Number is current,

Any ideas?  Or does clients require a reboot after a definition push?  Seems like some sort of Cache'ing issue.

If this is posted to wrong forum, please move

Thanks

 

b.

 


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