Dlp 12.5.1 endpoint prevent using F5 load balancer

I am trying to setup DLP 12.5.1 endpoint using a f5 load balancer, Virtual IP, and 3 endpoint servers.  I am using the standard 10443 ssl port.  I have stickey sessions turned on and it appears that my system will communicate fine to the VIP while inside our company network.  When I am on direct access though i get a message that the server cannot be contacted from the client logs even though I can ping and telnet to the port.  Anyone have any ideas.  Also, do I need to import the SSL certificate into the f5 load balancer to do this?  Any advice from someone who has used F5 to load balance clients would be appreciated